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Edgewater Federal Solutions is seeking a Service Desk Technician to support the IT program at a major national laboratory.
The service desk consist of a centralized service desk and related roles tied to user support with IT services and systems. The centralized service desk is the entry point and owner of first tiers of support (Based on Information Technology Infrastructure Library's definition of tiers). Requests are received via phone calls, emails, chats, and web submittals. The service desk is responsible for (1) delivering remote...
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Edgewater Federal Solutions is seeking a Service Desk Technician to support the IT program at a major national laboratory.
The service desk consist of a centralized service desk and related roles tied to user support with IT services and systems. The centralized service desk is the entry point and owner of first tiers of support (Based on Information Technology Infrastructure Library's definition of tiers). Requests are received via phone calls, emails, chats, and web submittals. The service desk is responsible for (1) delivering remote...
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Edgewater Federal Solutions is seeking a Junior PC Technician to support a major national laboratory.
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Edgewater Federal Solutions is seeking a Senior Network Technician to support a major national laboratory.
The corporate applications and technology we deliver include desktop and hardware support both on premises and Cloud environments. Core competencies include software, testing and requirements engineering, software and system architecture, to support our vision to provide accurate, timely and auditable data while partnering with our business partners to integrate IT into their business strategy. To further...
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Edgewater Federal Solutions is seeking a SWIFT Walk Up Support Technician to support the IT program at a major national laboratory.
The SWIFT Walk-Up Technician services as the first point of contact for users seeking technical assistance. This role involves providing immediate support for hardware and software issues, troubleshooting technical problems, and ensuring a seamless user experience. The technician will work directly with users in a walk-up service environment, addressing a variety of IT-related inquiries...
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Edgewater Federal Solutions is seeking a Mobility Technician to support a major national laboratory.
The successful candidate shall set up, repair, and maintain mobile equipment and software used by mobile authorized users (e.g., smartphones, tablets, mobile Wi-Fi adapters) and shall perform related services. These services include delivering technical and administrative support in conjunction with fulfilling the requirements for security, connectivity, and export-control compliance.
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Edgewater is seeing a Desktop Support Analyst with strong experience to serve as part of a Tier 2/3 organization. This candidate position will be in support of the Federal Reserve Board’s Desktop Support team and the analyst who fills this position will be required to work a set 1st shift schedule Monday - Friday.
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Edgewater Federal Solutions is seeking a Program Quality & Process Analyst and to support a major national laboratory.
The Quality & Process Specialist is responsible for executing, maintaining,...
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The Program Manager provides day-to-day leadership and contract execution management for Agency IT and cybersecurity support services. This role plans and coordinates work across cybersecurity operations, compliance, and modernization activities to maintain a secure, compliant, and audit-ready environment under the strategic oversight of the Agency CIO/PMO. The Program Manager serves as the primary point of contact for task order performance, ensuring staffing, schedules, deliverables, quality, and stakeholder communications meet contract requirements.
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The Cybersecurity Lead provides technical leadership for cybersecurity operations and compliance activities supporting Agency information systems. This role leads continuous monitoring, risk management, incident response coordination, and cybersecurity documentation to maintain a secure, compliant, and audit-ready environment under the strategic oversight of the Agency CIO/PMO. The Cybersecurity Lead partners with IT operations, systems engineering, and governance stakeholders to implement security controls, drive remediation, and improve security posture across the system lifecycle.
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The AI/Advanced Technology Lead provides technical leadership for evaluating, piloting, and integrating artificial intelligence (AI) and other advanced technologies to improve Agency IT and cybersecurity outcomes. This role establishes practical AI governance, ensures responsible and secure use of AI capabilities, and partners with cybersecurity, engineering, and program management stakeholders to deliver measurable value while maintaining compliance, privacy, and audit readiness under the strategic oversight of the Agency CIO/PMO.
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The Help Desk Manager leads day-to-day service desk operations supporting Agency end users and IT services. This role manages Tier I/II support teams, ensures consistent incident/request handling, and drives service quality, customer satisfaction, and operational discipline. The Help Desk Manager coordinates with cybersecurity, infrastructure, and program management stakeholders to ensure support activities align with security requirements, configuration/change control, and audit-ready documentation expectations under the strategic oversight of the Agency CIO/PMO.
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The System Administrator Lead provides technical leadership for administration, operations, and maintenance of Agency Windows and Linux server environments and supporting infrastructure services. This role ensures system availability, performance, and secure configuration; coordinates patching and vulnerability remediation; and maintains documentation and evidence needed for compliance and audit readiness under the strategic oversight of the Agency CIO/PMO. The System Administrator Lead partners with cybersecurity, help desk, and engineering stakeholders to implement secure baselines, manage change, and support incident response.
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The Network Operations Lead provides technical leadership for operations, maintenance, and secure configuration of the Agency network environment. This role ensures network availability, performance, and security; leads troubleshooting and incident coordination; and maintains documentation and evidence to support compliance and audit readiness under the strategic oversight of the Agency CIO/PMO. The Network Operations Lead partners with cybersecurity and systems engineering stakeholders to implement secure network architectures, support continuous monitoring, and manage network changes in a controlled and traceable manner.
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The Compliance and Risk Analyst supports the Agency’s IT and cybersecurity compliance program by assessing risk, maintaining audit-ready documentation, and tracking corrective actions to closure. This role works across cybersecurity, IT operations, and program management stakeholders to ensure security and administrative controls are documented, implemented, and evidenced in alignment with applicable federal requirements under the strategic oversight of the Agency CIO/PMO.
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The Technical Policy Writer develops, updates, and maintains clear, consistent, and audit-ready IT and cybersecurity policies, procedures, and related documentation supporting Agency systems and operations. This role translates complex technical and regulatory requirements into usable guidance for technical and non-technical audiences, ensuring documentation aligns with federal requirements and Agency governance under the strategic oversight of the Agency CIO/PMO.
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Edgewater is seeking a Windows Systems Administrator to support a major national laboratory. You will provide users with interactive issue troubleshooting, work with application and system supporters, and perform computer builds, upgrades, and maintenance. To accomplish this, you will need two years’ experience providing server/desktop system administrative support with Windows desktop/server operating systems and knowledge of, and desire to follow IT Operations best practices and procedures such as issue management and incident response.
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Edgewater Federal Solutions is seeking a SOC Analyst to support a major national laboratory.
The Systems Operation Center (SOC) provides 24x7x365 monitoring of IT resources to quickly detect and respond to issues, minimizing downtime and impact on operations and projects. It monitors thousands of classified and unclassified computing elements, using a suite of Monitoring Tools to analyze conditions and detect issues such as application outages, router interface loss, slow web response times, and server resource thresholds. The SOC team initiates...
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We are seeking a dedicated Security Systems Programmer certified with Genetec AND/OR C-Cure9000 to join our team. The Security Systems Programmer is responsible for the configuration, administration, troubleshooting and maintenance of enterprise access control and video management systems, while supporting field-level device and installation.
Work Location: Washington, DC
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The Network Engineer is responsible for the design, implementation, configuration, and troubleshooting of the organization’s network infrastructure. This role involves ensuring the stability and performance of the network. The Network Engineer works to maintain network reliability, resolve issues promptly, and collaborate with other IT teams to ensure that networking systems support the organization's operational needs. Network Engineer will monitor equipment, update configurations, and repair equipment as necessary.
