Senior Jira SAAS Administrator

We are seeking an experienced Jira SaaS Administrator to manage, maintain, and optimize our Atlassian Cloud environment. The ideal candidate will have deep expertise in Jira Software, Jira Service Management, and Atlassian Cloud administration. This role will partner with technology and DevSecOps teams to implement scalable solutions, improve workflows, and ensure platform reliability, security, and governance.

US citizenship is required to obtain an employee badge, this is onsite in DC and we are only considering candidates that currently live within a 50 mile radious of DC.

• Administer and maintain Jira Cloud instance(s) including user management, permissions, and security
• Design, configure, and maintain projects, workflows, screens, issue types, fields, permissions, and notification schemes.
• Install, configure, and maintain Marketplace apps/plugins
• Manage Jira projects, boards (Scrum/Kanban), and dashboards
• Configure and support integration with enterprise applications and third-party tools
• Monitor system performance and implement optimization strategies
• Develop and maintain automation rules to improve operational efficiency
• Create and maintain technical documentation, knowledge articles, and operational procedures
• Support migration, enhancement, and continuous improvement initiatives.
• Manage user provisioning, access controls, groups, roles, and permissions
• Implement governance, standards, and best practices for Atlassian Cloud platforms
• Provide guidance and training to end users, project teams, and administrators
• Monitor platform health, usage, performance, and licensing
• Ensure compliance with security policies and data governance
• Troubleshoot and resolve platform issues, collaborating with vendors and stakeholders as needed.

• 5+ years of hands-on Jira Cloud/SAAS administration experience
• Strong understanding of Agile/Scrum methodologies
• Proficiency with Jira workflows, schemes, and configurations
• Experience with JQL (Jira Query Language)
• Knowledge of Jira permissions and security schemes
• Familiarity with Atlassian Marketplace apps
• Strong problem-solving and analytical skills
• Excellent communication and documentation skills

Preferred Qualifications

• Atlassian Certified Jira Administrator (ACP-620) or similar certification
• Experience with Jira Service Management
• Background in IT service management or DevOps

• • HashiCorp Certified: Terraform Associate 

Salary: $151,899 - $161,806

Additional benefits include: 

• Paid Time Off & Holiday Pay
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Disability, Life Insurance, and AD&D
• Flexible Spending Accounts
• Pre-Tax 401K and/or After-Tax Roth IRA (with employer matching contribution)
• Tuition and Technical Training Reimbursement
• Exercise Reimbursement
• Computer Reimbursement
• Employee Assistance Program

About Us: 

Edgewater Federal Solutions is a privately held government contracting firm located in Frederick, MD. The company was founded in 2002 with the vision of being highly recognized and admired for supporting customer missions through employee empowerment, exceptional services and timely delivery. Edgewater Federal Solutions is ISO 9001, 20000-1, 270001 certified, appraised at CMMI Level 3 Maturity for Development and Services, and has been named in the Top Workplaces in the Greater Washington Area Small Companies for 2018 through 2025.

It has been and continues to be the policy of Edgewater Federal Solutions to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, and/or other statuses protected by applicable law.