IT Helpdesk Specialist I

This position provides day-to-day technical support and deployment activities for an IT environment. The role includes installation, configuration, imaging, and setup of end-user systems and related hardware. You ensure secure operations, reliable performance, and an efficient computing workspace for all users. This is onsite in Oak Ridge, TN with no remote option. The hours are M-TH 6:30am - 5pm.

• Performs installation, configuration, and imaging of desktops, laptops, and peripheral devices.
• Configure and deploy end-user operating systems according to organizational standards and security requirements.
• Provides technical support for hardware and software deployment, including troubleshooting installation issues.
• Maintains and monitors end-user workstations and ensures proper functionality post-deployment.
• Documents deployment processes, configurations, and user instructions.
• Manages service requests and deployment tasks through a ticketing system.
• Responds to inquiries via email, phone, and in person to ensure prompt and thorough customer service.
• Assists with inventory control and asset tracking for deployed equipment.
• Performs related duties as required.

• High school diploma required.
• Prefer candidates working toward a degree in computer science, information technology, or related field, or with equivalent experience.
• CompTIA A+ or similar entry level certification helpful.
• Familiarity with imaging tools and deployment technologies (e.g., SCCM, MDT, or similar).
  Knowledge of Windows operating systems and basic networking concepts.
• Ability to troubleshoot hardware and software installation issues.
• Strong documentation skills for deployment processes and user guides.
• Excellent customer service and communication skills, both verbal and written.
• Ability to manage multiple deployment tasks while maintaining attention to detail.
• Self-directed, results-oriented, and flexible; works well under pressure and adheres to tight deadlines.
• Ability to build strong working relationships across all levels of an organization.
• Skilled in the use of MS Office and ticketing systems.
• Ability to coordinate and communicate deployment schedules, status updates, and outage notifications with clients and team members.

Ability to provide proof of US Citizenship on your first day of employment to obtain a DOE HSPD-12 Badge in accordance with the terms of the contract. 

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

About Us: 

Edgewater Federal Solutions is a privately held government contracting firm located in Frederick, MD. The company was founded in 2002 with the vision of being highly recognized and admired for supporting customer missions through employee empowerment, exceptional services and timely delivery. Edgewater Federal Solutions is ISO 9001, 20000-1, 270001 certified, appraised at CMMI Level 3 Maturity for Development and Services, and has been named in the Top Workplaces in the Greater Washington Area Small Companies for 2018 through 2025.

It has been and continues to be the policy of Edgewater Federal Solutions to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, and/or other statuses protected by applicable law. #LISW