Help Desk Intern

Position Summary

This position will support the US Department of Energy Office of Scientific and Technical Information (DOE OSTI) in Oak Ridge, TN. This is a part-time internship requiring 10-15 hours per week over a 3-month period.

Position-Specific Duties

• Assists with day-to-day customer support and troubleshooting activities under the guidance of helpdesk staff.
• Learns to operate and maintain system applications on desktop computers.
• Supports the tracking and organization of hardware and software inventories.
• Helps install, configure, and maintain devices in alignment with contract requirements.
• Aids in updating and maintaining system documentation.
• Participates in planning and tracking support-related project timelines and short-term goals.
• Provides basic technical assistance and training to users, with supervision, in accordance with project requirements and quality control plans.
• Contributes ideas for future desktop requirements and system enhancements.
• Performs routine system administrative tasks such as user account setup, file transfers, and basic troubleshooting, with mentorship from senior staff.

Education, Training, Experience

• High school diploma or equivalent
• Currently pursuing a degree in Computer Science, Mathematics, or a related field from an accredited college or university, or possessing an equivalent foundational background
• No prior professional experience required

Knowledge, Skills, Abilities (Preferred, not required)

• Basic understanding of network technologies, including Internet protocols and applications, is beneficial
• Familiarity with client/server applications and procedures is beneficial
• Familiarity with system documentation standards and procedures is beneficial
• Demonstrated commitment to providing excellent customer service
• Ability to communicate clearly and effectively, both verbally and in writing
• Strong organizational skills and the ability to manage multiple tasks while maintaining attention to detail
• Proactive, results-oriented, and adaptable
• Capable of performing effectively under pressure and meeting deadlines
• Ability to collaborate positively with colleagues at all levels
• Ability to contribute effectively as part of a diverse team
• Aptitude for explaining technical information in an accessible manner
• Familiarity with remote communications operations and various protocols is a plus
• Proficiency in Microsoft Office Suite

Physical Abilities

• Ability to sit for long periods.
• Ability to view computer monitors for long periods.

Ability to provide proof of US Citizenship on your first day of employment to obtain a DOE HSPD-12 Badge in accordance with the terms of the contract. Department of Energy OSTI's policy direction requires all employees employed on this contract to be citizens of the United States.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

About Us: 

Edgewater Federal Solutions is a privately held government contracting firm located in Frederick, MD.  The company was founded in 2002 with the vision of being highly recognized and admired for supporting customer missions through employee empowerment, exceptional services, and timely delivery. Edgewater Federal Solutions is ISO 9001, 20000-1, 270001 certified, appraised at CMMI Level 3 Maturity for Development and Services, and has been named in the Top Workplaces in the Greater Washington Area Small Companies for 2018 through 2024. 

It has been and continues to be the policy of Edgewater Federal Solutions to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, and/or other status protected by applicable law.

#LI-SW1