System Administrator - Network Tools

Encantado is seeking a System Administrator – Network Tools professional to support a major national laboratory.
 
For all work areas requested, individuals are required to have and maintain a DOE Q clearance. All resources shall perform work requests for tasks assigned by the service manager, team manager/lead or team coordinator, within the work areas requested. All assignments are to be performed within the bounds of customer agreements and service hours. All work assignments shall be accounted for by appropriate project/task time charging reporting structures. 

The corporate applications and technology we deliver include desktop and hardware support both on premises and Cloud environments. Core competencies include software, testing and requirements engineering, software and system architecture, to support our vision to provide accurate, timely and auditable data while partnering with our business partners to integrate IT into their business strategy. To further enable partnership to other IT organizations, matrixing to network IT services and the organization's mission is required to deliver secure, consistent, and capable network and virtual services to ensure faster realization of business value.
 
As a System Administrator - Network Tools, the candidate will be expected to:

• Support desktop systems as well as OT/IOT equipment in both networked and standalone environments, responding, documenting, and closing tickets as submitted. The following expectations.
• Provide secure, consistent, and highly available network infrastructures and virtual services to meet corporate and mission IT needs.
• Support network and virtual services development, design, implementation, testing, trouble resolution, network monitoring tools, and maintenance contracts.
• Provide evaluation and design inputs to team for customer networks.
• Update IT records systems to ensure accurate tracking and documentation.
• Review specific incoming IT Service Desk requests and resolve customer requirement issues.
• Coordinate with advanced Network Operations teams as needed to support port activation and connection of device to ports.
• Allocate subnets for customer environments.
• Assist setup of customer firewall rules.
• Possess the ability to partner with other IT teams such as corporate cyber security, firewall and proxy teams.
• Represent the interests of assigned teams or customers in change advisory boards.

• Associate's Degree and 4 years of experience
• In lieu of a degree, 7 years of experience is needed.
• U.S. Citizenship is required per Contract to obtain and maintain a U.S. Department of Energy Q security clearance.
• Familiarity with client’s networking infrastructure and knowledge of how to troubleshoot escalated issues.
• Experience with network switches, routers, and ability to navigate within and update the configuration.
• Customer service and joint team building skills
• Experience using network management tools/systems:
  
  • WAN, LAN
  • Juniper, Palo Alto, Cisco, or equivalent
  • Brocade
  • TC IP
  • GPON
  • Secure CRT
  • TACACS
  • AKiPs
  • EMS
• Clear understanding of the TCP/IP and OSI models.
• Ability to articulate technical projects verbally and in writing.
• Demonstrate effective communication skills using tact and courtesy.
• Use of PowerShell.
• Familiar with client’s cabling standards (copper, fiber).
• Good practices in documenting work performed (including issues) in service requests to service leads, management and/or transitioning work to another team.
• Ability to recommend changes to methods or processes and occasionally leads teams and participates in planning, conducting, and reporting on projects.
• Ability to successfully manage multiple priorities simultaneously is required.

Desired:

• Panorama
• Out-of-Band
• Wireless (Aruba)
• Knowledge of ITSM framework
• Scripting (Python, Ansible, etc.)
• Use of ServiceNow and Jira system environments
• Firewall applications
• DNS
• F5
• Experience with IoT devices and interconnectivity
• Linux/Windows Server interfacing
• Data storage interfacing
• Cybersecurity tools (Splunk, Nozomi, etc.)

About Us: 

Edgewater Federal Solutions is a privately held government contracting firm located in Frederick, MD. The company was founded in 2002 with the vision of being highly recognized and admired for supporting customer missions through employee empowerment, exceptional services and timely delivery. Edgewater Federal Solutions is ISO 9001, 20000-1, 270001 certified, appraised at CMMI Level 3 Maturity for Development and Services, and has been named in the Top Workplaces in the Greater Washington Area Small Companies for 2018 through 2025.

It has been and continues to be the policy of Edgewater Federal Solutions to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, and/or other statuses protected by applicable law.