Virtual Desktop System Administrator

Edgewater Federal Solutions is seeking a Virtual Desktop System Administrator to support the IT program at a major national laboratory. We are looking for a highly motivated individual to join the DaaS team to help support DaaS services as a Virtual Desktop Infrastructure (VDI) analyst. The DaaS team is responsible for architecting, testing, and moving solutions to production, as well as maintenance and operations of the existing environment. The DaaS service is accessed by members of the workforce internally and externally across the customer environment.

• Maintain existing hardware and software systems and troubleshoot issues as needed.
• Monitor and report on virtual machine health and monthly tracking of growth across the various service offerings.
• Work closely with a small team consisting of Information Systems Architects and a Service
• Manager to define and develop solutions that meet customer system requirements and program specifications.
• Provide systems design and server administration capabilities.
• Provide technical analysis and recommendations for the sustained operations and product lifecycle updates to management for ongoing business needs and activities related to the information system.
• Create and maintain maintenance routines to support operational business needs and continuity of services.
• Support customer cyber policy in all design, specification, deployment, and maintenance of systems.
• Implement customer approved patch management software systems to support automated and manual installation of OS definition files.
• Complete all required OS updates and patches in advance of required dates.

• BA/BS in related field.
• In lieu of a degree 6 years of job related experience is required.
• U.S. Citizenship is required per contract to obtain and maintain a U.S. Department of Energy Q clearance.
• Minimum 2 years’ experience with Omnissa (formerly VMware) Horizon View.
• Knowledge and experience supporting DaaS virtual desktops, both persistent and non-persistent.
• Experience supporting thin clients with the HP Device Manager.
• Experience with ServiceNow Incident and Knowledge Management.
• Experience with installation, configuration, and administration of Windows OS,
• Strong Windows desktop OS troubleshooting skills.
• Excellent customer service skills.
• Strong written and verbal communication skills and strong team player

Desired: 

• Experience with VMware vSphere
• Self-motivated

About Us: 

Edgewater Federal Solutions is a privately held government contracting firm located in Frederick, MD. The company was founded in 2002 with the vision of being highly recognized and admired for supporting customer missions through employee empowerment, exceptional services and timely delivery. Edgewater Federal Solutions is ISO 9001, 20000-1, 270001 certified, appraised at CMMI Level 3 Maturity for Development and Services, and has been named in the Top Workplaces in the Greater Washington Area Small Companies for 2018 through 2024.

It has been and continues to be the policy of Edgewater Federal Solutions to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, and/or other statuses protected by applicable law.