Senior End User Support Specialist

Edgewater Federal Solutions is seeking a Senior End User Support Specialist to support the IT program at a major national laboratory. Our customer’s organization supports the corporation through development and implementation of sound radiation protection principles for the varied radiological activities performed on-site. Key components of the Radiation Protection organization include an analytical sample diagnostics laboratory, a field instrumentation maintenance/calibration team and a radiation dosimetry group. Each functional group operates and maintains state-of-the-art equipment and testing methods to produce data used for the assessment of radiological conditions for both routine and non-routine site operations and to support of the health and safety of the workforce. The Radiation Protection organization is responsible for the calibration, maintenance, and operation of all in-house radiation detector systems and for maintaining robust quality assurance programs. Analytical data is managed through various software platforms and information management systems that serve as interfaces between the data producers and data users/decision-makers.

• Support the general IT needs of the analytical sample diagnostics laboratory, the field instrumentation maintenance/calibration team and the radiation dosimetry group.
• Major duties include managing a fleet of radiation detection instrument control computers and ensuring continued compliance with corporate IT security requirements.
• Responsible for ensuring computer systems are appropriate for the instrumentation requirements and will re-build or replace systems when necessary.
• Will troubleshoot supporting IT infrastructure including printers, scanners, label readers and barcode scanners.
• Assist to integrate new equipment and computer systems into our lab and other information management tools.

• AA in Computer Science or related field plus 4 years of related experience
• In lieu of a degree, additional relevant experience may be applicable.
• U.S. Citizenship is required per contract. Must have an Active DOE L clearance or DOD Secret and be able to obtain and maintain a DOE Q clearance.
• Unclassified Window Administration for Desktops, and Workstation systems experience for at least 2 years
• System Setup
• Familiarity of lab networking
• Familiarity with Firewall technology & management of private LANs/networks
• Excellent interpersonal and customer service skills
• Ability to effectively collaborate with other IT professionals
• Ability to work well in a collaborative team environment
• Experience in Enterprise IT infrastructure. This includes high level MS Windows desk top administration and domain administration knowledge
• Onsite support

Desired:

• Prior working experience with clients' infrastructure
• Experience with quality assurance testing
• Prior work developing scripts for automating services tasks

About Us:

Edgewater Federal Solutions is a privately held government contracting firm located in Frederick, MD. The company was founded in 2002 with the vision of being highly recognized and admired for supporting customer missions through employee empowerment, exceptional services and timely delivery. Edgewater Federal Solutions is ISO 9001, 20000-1, 270001 certified, appraised at CMMI Level 3 Maturity for Development and Services, and has been named in the Top Workplaces in the Greater Washington Area Small Companies for 2018 through 2024.

It has been and continues to be the policy of Edgewater Federal Solutions to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, and/or other statuses protected by applicable law.