Data Center Technician

Edgewater Federal Solutions is seeking a skilled and motivated Data Center Technician to join our team on a major national laboratory. The ideal candidate will have a strong understanding of data center operations and maintenance, ensuring optimal performance and reliability of our infrastructure. This role involves monitoring systems, troubleshooting issues, and implementing best practices to maintain a secure and efficient data center environment. On occasion will require to work flexible hours and support on-call duties and shift work.

• Day-to-Day Operations: Oversee daily operations of the data center, including monitoring system performance, capacity management, and ensuring uptime of critical infrastructure.
• Maintenance and Support: Perform routine maintenance on servers, storage, and networking equipment. Conduct regular inspections and preventive maintenance to ensure optimal performance.
• Troubleshooting: Identify and resolve hardware and software issues in a timely manner. Collaborate with other teams to address complex problems and implement effective solutions.
• Documentation: Maintain accurate documentation of data center configurations, procedures, and incidents. Update knowledge base articles and operational manuals as needed.
• Monitoring and Reporting: Utilize monitoring tools to track system performance and generate reports on key metrics. Analyze data to identify trends and recommend improvements.
• Security Compliance: Ensure compliance with security policies and procedures. Assist in implementing security measures to protect data center assets.
• Collaboration: Work closely with cross-functional teams, including network engineers, system administrators, and IT support staff, to ensure seamless operations and project execution.
• Project Involvement: Participate in data center projects, including hardware upgrades, migrations, and capacity planning. Provide technical expertise and support during project implementation.

• BS/BA and at least 2 years of relevant experience
• In lieu of a degree, 8 years of relavant experience is applicable
• U.S. Citizenship is required per contract to obtain and maintain a U.S. Department of Energy Q clearance.
• Must have a valid driver’s license
• Strong knowledge of server hardware, storage systems, and networking equipment.
• Familiarity with data center infrastructure management (DCIM) tools and monitoring solutions.
• Experience with virtualization technologies (e.g., VMware, Hyper-V) and cloud services (e.g., AWS, Azure) is a plus.
• Excellent troubleshooting skills and the ability to work under pressure.
• Strong communication and interpersonal skills, with the ability to work effectively in a team environment.

Desired Skills (List Most important to least)

• Relevant certifications (e.g., CompTIA Server+, Cisco CCNA, or equivalent) are preferred.
• Minimum of two years of ICT Infrastructure design experience.
• Strong computer skills with emphasis on Microsoft Office applications are required.
• Ability to successfully handle multiple priorities simultaneously.
• Ability to collaborate work effort between multiple groups.

Physical Requirements

• Ability to lift and move heavy equipment (up to 50 lbs).
• Willingness to work in a data center environment, which may include exposure to noise, heat, and electrical equipment.
• Must be able to climb ladders and work in a variety of locations associated with reviewing Telecommunications Spaces.

About Us: 

Edgewater Federal Solutions is a privately held government contracting firm located in Frederick, MD. The company was founded in 2002 with the vision of being highly recognized and admired for supporting customer missions through employee empowerment, exceptional services and timely delivery. Edgewater Federal Solutions is ISO 9001, 20000-1, 270001 certified, appraised at CMMI Level 3 Maturity for Development and Services, and has been named in the Top Workplaces in the Greater Washington Area Small Companies for 2018 through 2024.

It has been and continues to be the policy of Edgewater Federal Solutions to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, and/or other statuses protected by applicable law.