Mobile End User Support Specialist

Edgewater Federal Solutions is seeking a Mobile End User Support Specialist to support the IT program at a major national laboratory. This Mobile End User Support Specialist will support assets and geogrpahic systems team which develops, implements, and supports business applications needed to fulfill mission and internal business needs and work and inventory management for diverse groups of customers.

• Assist customers in training and troubleshooting issues related to mobile devices and apps. Be available to assist customers one-on-one. This person will be located with the department for easy access and to be readily available to customers. Must be patient and personable, confident with learning new technology, and explaining complex ideas to others.
• Train and support department customers:
  • General usage of mobile devices to include both phone and tablet hardware.Technologies such as iOS and Microsoft Intune and related technologies.
  • Linking e-mail and other corporate applications to mobile devices including:
  • Authentication – Single Sign On
  • VPN
  • Reverse Proxy
• Use of department-specific mobile applications such as Maximo Anywhere:
  • Online/offline mode processes
  • Synching data
  • Installing and updating software
  • Basic troubleshooting of apps
• Assist IT team in developing and implementing processes for mobile devices throughout the full life cycle such as:
  • Evaluating and recommending new devices
  • Upgrade planning
  • End of life through disposal
  • Deployment planning and testing
  • User acceptance testing

• Associates degree and 4 years experience related to field.
• In lieu of degree, 7 total years experience is acceptable.
• U.S. Citizenship is required per contract to obtain and maintain a U.S. Department of Energy L clearance.
• Work is onsite.
• 3 years of mobile device support in a large organization
• Technical expertise with mobile devices
  
  • Smartphones (iPhone)
  • Tablet (iPad)
  • Mobile Operating systems

Desired Skills:

• Mobile device lifecycle management experience with:
  • Testing devices
  • Implementation plans
  • System upgrades
  • End of life disposal
• Experience with the following:
  • Enterprise Mobile Management
  • Microsoft Intune
  • Global Protect/VPN
  • Understands WebCars processes
  • User experience improvement processes
  • Mobile infrastructure
  • Authentication
  • Single Sign on
  • Reverse Proxy
  • SNL mobile device security protocols
  • Deployment Testing
  • Process development
  • User Acceptance Testing

About Us: 

Edgewater Federal Solutions is a privately held government contracting firm located in Frederick, MD. The company was founded in 2002 with the vision of being highly recognized and admired for supporting customer missions through employee empowerment, exceptional services and timely delivery. Edgewater Federal Solutions is ISO 9001, 20000-1, 270001 certified, appraised at CMMI Level 3 Maturity for Development and Services, and has been named in the Top Workplaces in the Greater Washington Area Small Companies for 2018 through 2024.

It has been and continues to be the policy of Edgewater Federal Solutions to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, and/or other statuses protected by applicable law.