After Action Review (AAR) Administrator

Edgewater Federal Solutions is currently seeking an After Action Review (AAR) Administrator to provide support to the FLETC Enterprise IT Support Services contract located at FLETC Headquarters in Glynco, GA.

• Design, install, configure, backup, administer, manage, upgrade, troubleshoot, diagnose, test, monitor, and document all AAR system hardware and software required to keep the AAR system environment operational at an optimal level and secure in accordance with DHS and FLETC policies.
• Design, plan, and implement future expansions and capabilities of the AAR system.
• Assist with equipment refresh/upgrades and maintain any equipment that replaces the scope of existing equipment or new projects.
• Provide AAR customer support via the IT Service Desk ticketing systems.
• Manage and provide process documentation for AAR system environment, to include:
  • Software patching schedules
  • Configuration management plan
  • System upgrades and maintenance checklists/schedules
  • Risks registers
  • Quality control processes
• Analyze requirements for AAR system training and provide written guides specific to the AAR system/roles (i.e. user, administrator) as well as recorded training sessions and demonstrations as needed for both current and new capabilities.

• Minimum of 2 years of related experience

• U.S. Citizenship is required per contract to obtain and maintain a Public Trust clearance

• Certified in the administration and management of the Milestone XProtect AAR system or equivalent AAR system, OR Have equivalent creditable and verifiable experience with a Milestone XProtect AAR system

Desired:

• FLETC experience or experience with another DHS agency
• Active Secret clearance or DHS EOD equivalent

About Us: 

Edgewater Federal Solutions is a privately held government contracting firm located in Frederick, MD. The company was founded in 2002 with the vision of being highly recognized and admired for supporting customer missions through employee empowerment, exceptional services and timely delivery. Edgewater Federal Solutions is ISO 9001, 20000-1, 270001 certified, appraised at CMMI Level 3 Maturity for Development and Services, and has been named in the Top Workplaces in the Greater Washington Area Small Companies for 2018 through 2024.

It has been and continues to be the policy of Edgewater Federal Solutions to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, and/or other statuses protected by applicable law.