Walk-Up and Desktop Support Technician

Edgewater Federal Solutions is seeking a Walk-Up and Desktop Support Technician to support the IT program at a major national laboratory.

• Be the first point of contact for in-person tech issues, both at the walk-up desk and via deskside requests. Diagnose, troubleshoot, and resolve hardware and software issues.
• Tackle a diverse range of challenges, from basic issues to complex configurations.
• Explain solutions clearly and patiently.
• Collaborate with other technicians and IT specialists to conquer intricate problems.

• Associate Degree plus 2 years of experience related to the position.
• In lieu of a degree, 3 additional years relevant experience is applicable totaling 5 years’ experience.
• U.S. Citizenship is required per contract to obtain and maintain a U.S. Department of Energy Q security clearance.
• Have a passion for technology
• Ability to think critically and creatively to solve problems under pressure
• Ability to communicate clearly and concisely
• Friendly and patient
• Experience in Windows, macOS, basic networking, and popular software

Desired:

• Bachelor’s Degree or higher in Computer Science, Information Systems, or similar.

• Active U.S. Government Clearance.

• CompTIA Certifications, such as A+ or Network+.
• Microsoft Certifications, such as MCSA Windows.
• Hardware expertise

About Us: 

Edgewater Federal Solutions is a privately held government contracting firm located in Frederick, MD. The company was founded in 2002 with the vision of being highly recognized and admired for supporting customer missions through employee empowerment, exceptional services and timely delivery. Edgewater Federal Solutions is ISO 9001, 20000-1, 270001 certified, appraised at CMMI Level 3 Maturity for Development and Services, and has been named in the Top Workplaces in the Greater Washington Area Small Companies for 2018 through 2023.

It has been and continues to be the policy of Edgewater Federal Solutions to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, and/or other statuses protected by applicable law.